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Terms of Use – Security of Transactions – Personal Data

Terms of use

The owner and operator of this website is the Festina Group Hellas under the firm "I KOSTOPOULOU & SIA EE" AND "IULIA KOSTOPOULOU & SIA EE", which is legally represented by Iulia Kostopoulou. The headquarters of our company is located at the address: 12-12 Karagiorgi Servias, Athens, Postal Code 10562, Athens, VAT number 082757945 Athens State Tax Office.

1. Introduction

For any question, query, or clarification regarding these terms and conditions of this contract, or for comments and complaints regarding our website, please contact us at 12-12 Karagiorgi Servias, Athens, TK 10562 or at the number phone 210 33 11 227.

Before using this website and the services we provide through it, users/visitors are requested to carefully read and comply with the following terms and conditions (the other "Terms") governing the use of our online store and websites which it contains, which bind all its visitors and users. The user/visitor of the website automatically accepts these Terms if he chooses to register as a member thereof. The use of our online store and the services we offer presupposes the unreserved acceptance of these Terms by the users/visitors. If any user/visitor disagrees with these Terms, they are asked not to use this website

That festina.gr has the right at any time and without warning to revise, modify or cancel these Terms unilaterally, according to its free judgment, of course at the same time updating this text for any change or addition. It also reserves the right to establish more specific terms of use, which are considered as a set with these general Terms of Use, but in the event of a conflict between them, the specific terms of use prevail. Any invalidity of any of these Terms does not invalidate the rest. The non-practice from the festina.gr of his rights deriving from these Terms, does not imply a waiver of these rights, nor does it result in an implicit cancellation of a Term. The festina.gr is not responsible for a breach of these Terms due to force majeure, such as earthquakes, fires, floods, extreme weather, strikes, etc.

Each user/visitor uses this website at their own risk, and its content can in no way be considered to provide advice or direct or indirect advice to users/visitors to take any action.

2. In general

The use of this website must be made exclusively for legal purposes and in a way that does not interfere with its use by third parties, and the visitor/user is obliged to use it in accordance with the law, good manners and these Terms and not commits acts or omissions that may cause damage or malfunction to it (website), or affect or endanger the provision of services by festina.gr Through him.

This website and the services offered through it are intended for adults only. Minors are prohibited from using or visiting it, as well as entering into transactions. The festina.gr bears absolutely no responsibility for any visit to this website and its use by minors, given that it cannot check the identity of incoming users/visitors.

The festina.gr tries to maintain and ensure the availability of the website and its content. Regardless of these efforts, the availability of this website depends on various factors such as the technical equipment of the users, the number of users trying to connect to this website or the Internet at the same time, etc. It is also entitled to festina.gr to maintain the website, even if this results in the interruption of its operation.

The festina.gr is still entitled at any time and without warning to change the nature and content of this website, as well as suspend or interrupt its operation temporarily or permanently. The operation of this website may also be interrupted or suspended or prevented for reasons beyond its control or will. festina.gr.

The festina.gr makes every effort to ensure the accuracy, completeness, validity and clarity of the information and general content of this website The festina.gr however, it does not guarantee, nor is it responsible towards users/visitors, for the security and content of the website. The users/visitors of this website accept its impossibility festina.gr to control all of its content and the services offered through it. Still, the festina.gr does not guarantee that the use by users/visitors of the website, information, elements or materials included in its content, do not infringe the rights of third parties.

The prices of the online store are the same as those of the physical store but the discounts differ.

3. Limitation of Liability

Users/visitors who do not trust the festina.gr are requested not to visit or use this website or the services offered through it. Also, users/visitors are requested to use anti-virus software, Trojan horses, time bombs, or other harmful programs and elements.

That festina.gr  is not responsible for side effects and damages from the use of ordered products due to incorrect product selection by the user, careless or incorrect use of the products, or the fault of the manufacturer, such as manufacturing fault, incomplete information or instructions accompanying the products, quality workmanship, material safety and actual defects. Our liability in the case of a defective product is limited to the obligation to replace it, as long as the conditions for returning products are met.

That festina.gr is not responsible for shortages in the availability of products due to force majeure, weather phenomena, fire, supplier strikes, illegal behavior of third parties and in general reasons that cannot be attributed to the fault of the festina.gr.

That festina.gr  is not responsible for any temporary or permanent inability to provide its services and for delays in the acceptance and execution of orders and delivery of the ordered products for reasons that cannot be attributed to its fault, such as indicative reasons of force majeure, extreme weather phenomena, natural disasters, emergency situations , strikes, fire, malfunctions of the cooperating courier companies, accidental deterioration or destruction of the products before delivery to the user and after they are given for shipment, illegal interventions of the counterparty or a third party, malfunction of the provider of Online Payment Processing (Bank) or the provider of hosting services (Host Provider) or the Internet service provider (ISP) or the access service provider (Access Provider) or the user's terminal equipment, incorrect provision of data by the user and in general for any incident that prevents the smooth fulfillment of its contractual obligations. The Company's responsibility is limited to its contractual obligations with the consumer and it will make every effort to meet them within a reasonable period of time.

That festina.gr is not responsible for the poor condition of the delivered products as long as this is not due to improper storage of the products by festina.gr and since all the precautionary measures that should have been taken by the festina.gr.

The information and advice provided by the experienced scientific partners of our online store, on issues related to health, prevention, beauty and aesthetics, are offered solely for information purposes only and do not in any way replace medical advice, opinions, diagnoses and prescriptions from professional doctors, medical institutions and diagnostic centers that the user of our services must receive and follow in order to deal with any health problems and everyday issues that concern him. The advice and information provided by this website in response to user questions are completely valid and reliable, but are given without prejudice to the accuracy, completeness and truth of the information provided by the user on the issue that concerns him, the characteristics of which (information) we are not able, nor are we obliged to confirm. In the event that the user provides untrue, inaccurate and/or incomplete information, our Company is released from responsibility for the validity of the advice provided to the user and from responsibility for damage to the user from information unsuitable for his needs and/or and advice.

This online store provides the content (eg information, names, photos, illustrations, etc.), products and services available through this website "as is", without any guarantee expressed or implied in any way. Also, the festina.gr does not guarantee that the content of this website and the quality of the services provided through it will meet the needs, requirements and expectations of its users/visitors. Any direct, incidental, consequential, indirect or consequential damages arising from access to, or use of, this website shall not constitute liability for festina.gr, its executives, employees or partners.

The festina.gr under no circumstances is it liable for any legal claims (civil and/or criminal), nor for any damage (positive, special, or consequential which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.), which arises for users/visitors of this website, or for third parties, for reasons related to the operation or non-operation and/or use of the website and/or failure to provide services and/or and information available through it and/or from any unauthorized third-party interference with products and/or services and/or information available through it. Still, the festina.gr bears absolutely no responsibility for damage or damage, or infection by electronic viruses and/or other malicious programs, on the computer or other electronic means used by a user/visitor to access this website, nor is it responsible for damage caused in connection with impossibility of execution, error, omission, interruption, defect, operation or transmission delay or system line drop etc.

This website, in order to facilitate and serve its users/visitors, may provide, among other things, a connection through "links" hyperlinks or advertising banners, with websites and websites of third parties, for the content, the personal data protection policy, the policy security, the completeness and quality of the services provided, or the terms of use of, the festina.gr cannot guarantee, nor bear responsibility. Connecting to these websites and websites is the sole responsibility of each user/visitor. The above-mentioned third parties, providers of the websites and web pages in question, have full (civil and criminal) responsibility for the security, legality and validity of the content of their websites and web pages, excluding any liability of festina.gr, as indicative of liability for intellectual property rights or any third party right. Consequently, users/visitors are required to contact the above third-party providers directly, for anything arising from visiting or using their websites and web pages. Despite the fact that users/visitors of this website accept that the festina.gr is neither obliged nor able to control the security and content of both the websites and web pages as well as the services of third parties, to which it provides access, however it is entitled at any time to remove, modify or interrupt any third party service or connection to websites and websites third party, if in its judgment the law or these Terms are threatened or violated.

4. Conduct and obligations of users/visitors

Users/visitors are required to comply with all relevant Greek, European and International laws and regulations, including but not limited to the legislation regarding the protection of intellectual property, the protection of personal data, the protection of competition, etc. Also users/visitors must use this website and the services offered through it in a manner consistent with good manners and these Terms.

Users/visitors agree that they will not use this website to send by e-mail or otherwise transmit, or publish, content that is illegal, harmful, threatening, offensive, annoying, libelous, defamatory, vulgar, obscene, blasphemous, libelous, infringing the privacy of third parties, showing empathy or expressing racial, ethnic or other discrimination, which may cause harm to minors in any way, which is not entitled to be transmitted according to law or contractual or managerial relations (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered in confidentiality agreements), or that infringes intellectual or industrial property rights, or other proprietary rights of third parties, that contains software viruses or any other codes, files or programs designed to disrupt, damage, or destroy computer operating equipment, software, or hardware.

Each user/visitor of this website is also obliged not to carry out actions or omissions that may damage or disrupt its operation and third party access to it, or that may endanger the provision of the services offered by festina.gr Through him. The use of the website in an illegal manner or in a manner contrary to these Terms, gives rise to an obligation to compensate the festina.gr, for any positive or cumulative damage suffered by the above behavior. Also, each user/visitor is obliged not to provide false information about himself, not to impersonate any other person, not to send spam or group mail, nor multiple copies of messages, as well as not to collect information about other users/visitors website without their consent, including financial data and email addresses.

To the extent that it is possible to use this website on the wider internet, this should be done under the conditions dictated by the "Code of Conduct for Internet Users (Netiquette), and the use of practices that oppose this code is expressly prohibited.

The non-compliance of any user/visitor of this website with the applicable law and/or these Terms gives the right to festina.gr to take the necessary measures and take any necessary action to deal with the behavior in question. So, in such cases, he is entitled to it festina.gr for example, to prohibit access to services provided through this website or to delete, edit or move messages, respecting the principle of proportionality.

Any costs or compensation that may be called upon to pay festina.gr, due to a violation by a user/visitor of his obligations arising from these Terms, shall be borne by the said user/visitor, who is obliged to pay them to festina.gr immediately and without requiring the latter to go to court.

5.Intellectual Property Rights

This website and its content, including images, graphics, photographs, designs, texts, information materials, services and products provided, trademarks, brands, distinctive features, any form of data, software, unless otherwise stated for specific third party rights , are intellectual and industrial property in festina.gr and are protected in accordance with the relevant provisions of Greek and European law and international conventions. Also, anything transferred, retransmitted or sent through this website constitutes its property festina.gr, as long as this is possible and legal.

Intellectual property is acquired without the need for any further wording and without the need for a contract or a non-infringement clause.

Any copying, modification analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, rental, storage, printing, creation of derivative work or misleading the public about the real provider of the website and its content is expressly prohibited.

The names, images, logos, trademarks and distinctive features that represent the festina.gr  and appearing on this website, is the property of The festina.gr  or third parties and are protected by Greek, European and international intellectual and industrial property laws. Their use is expressly prohibited without his prior written permission festina.gr or their legal beneficiary. Products, brands, trademarks and distinguishing features of third parties, which appear on this website, are their intellectual and industrial property, and they are solely responsible for them.

In any case, the appearance and presentation of the above on this website should in no way be taken as a transfer or grant of express or implied permission or right to use them.

The information that may be submitted by users/visitors of this website to festina.gr thereby, they are considered non-confidential information and do not constitute the property of such user/visitor. Still, the festina.gr may collect limited and necessary information for its general business activities.

6.Dispute Resolution

festina.gr gives special importance to serving the needs of consumers and solving any problems they have from their transactions with us. However, in the event that we are unable to fully resolve any issues you may have and you consider that to any extent any of your rights have been infringed by the transactions between us, you may seek to resolve any disputes by resorting to the Electronic Dispute Resolution Platform (EDP) as provided in article 14 of Regulation 524/2013. You can submit any dispute you may have for resolution to the AED. A national contact point for the ODR in Greece has been designated the European Consumer Center of Greece, information about which and dispute resolution can be found at ec.europa.eu/odr. You can also contact the Consumer Ombudsman (www.synigoroskatanaloti.gr). The above does not limit in any way the rights that both you and we have to resort to the competent courts.

7. Personal data (GDPR)

At festina.gr. we take seriously the protection of the privacy of the users/visitors of this website. For this reason, we strictly follow this Personal Data Protection Policy, which ensures a high level of the services offered, strictly respecting the current legislative framework. Your Personal Data is processed by festina.gr in accordance with the requirements of the General Data Protection Regulation (EU) 2016/679 (EU) GDPR, as supplemented by the relevant national and European legislation for the protection of personal data. The personal data concerning you are collected and kept for the strictly necessary time and for specified, explicit and legal purposes. They are subject to legal and legitimate processing in a transparent manner in accordance with the applicable legal framework and in a manner that guarantees their appropriate security. This data is each time appropriate, relevant, convenient and no more than is required in view of the above purposes, and is accurate and, if necessary, submitted for updating.

The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection personal data and private life in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA)".

This policy defines the terms and conditions, which are observed by festina.gr, for the protection of the personal data of the users/visitors of this website and the applications (apps) iOS and Android, only if the above data is provided by the interested parties voluntarily, for the following purposes:

• for the provision of services chosen by users/visitors through this website (eg purchase of products, information on new products, participation in competitions, etc.).
• to better serve users/visitors.
• for the collection of information from users/visitors (feedback) regarding the products and services offered by festina.gr and their improvement based on the information collected.
• to inform users/visitors about the new products of festina.gr after their consent.
• for informing users/visitors about festina.gr offers, as well as for any contests, after their consent.
• for the advertising and promotion of festina.gr products from a distance, after consent of the users/visitors.
• for market research and communication with users/visitors, after their consent.
• to improve the recognition of festina.gr.

festina.gr reserves the right to modify and update this Policy, whenever it deems it necessary, while any changes become effective from the public appearance of them on the website www.festina.gr

8.Security

That festina.gr has taken the appropriate technical and organizational measures to ensure compliance with the legislation on the protection of personal data, as well as to achieve the appropriate level of security of the personal data of its customers and third parties, whose data it processes, as well as its users his website. It has taken all the necessary security measures in order not to allow access to the personal data to anyone other than the appropriately authorized persons for this purpose and only for the processing purposes provided for above.

Encryption

The Festina.gr system first decrypts the information it receives using the same key (which is predetermined when you start connecting to the service) and then processes it. The festina.gr systems send you information following the same encryption process.

Wherever on the site you enter personal data (password, addresses, telephone numbers, credit cards, etc.) there is 256-bit SSL encryption.

Encryption is essentially a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key. When placing an order and as long as the user/customer has logged in with their username and personal code in the festina.gr online store, all communication between your computer and the festina.gr systems is encrypted using a 256bit key. That is, every time you send information to the system, your browser first encrypts it using a 256-bit key and then sends it to the system.

The festina.gr system first decrypts the information it receives using the same key (which is predetermined when you start connecting to the service) and then processes it. The festina.gr systems send you information following the same encryption process.

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9. Definitions

For the purposes of this Personal Data Security Policy, the definitions of the General Data Protection Regulation (GDPR) apply.

• "personal data" means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one whose identity can be ascertained, directly or indirectly, in particular by reference to an identifier such as a name, a number identity, location data, online identifier or one or more factors that characterize the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person;
• "processing" means any act or series of acts carried out with or without the use of automated means, on personal data or sets of personal data, such as the collection, registration, organization, structuring, storage, adaptation or alteration, retrieval, retrieval of information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction;

"controller" means the natural or legal person, public authority, agency or other entity that, alone or jointly with others, determines the purposes and manner of processing personal data; when the purposes and manner of such processing are determined by law of the Union or the law of a Member State, the controller or the specific criteria for his appointment may be provided for by Union law or the law of a Member State.

10. Cookies

Like most websites, it also uses cookies, so that festina.gr has access to certain information every time a user/visitor browses its online store. Without cookies, it would be impossible for festina.gr to offer the users/visitors of this website important services such as order status, storage of products in the cart, etc.

Cookies are alphanumeric files that are transferred to the hard disk of the computer of the users/visitors of a website and are used to keep statistics that are necessary to offer services such as those mentioned above, as well as to determine popular websites or for marketing purposes and the user/visitor's access to the desired website.

Cookies do not pose any risk to the computer of the user/visitor of the website. If someone does not wish to collect information through cookies, he can set his internet browser to delete cookies already on his hard drive and choose either to automatically reject all new cookies, or to be asked every time a cookie is about to be installed on the computer's hard drive if it wants to reject or accept it. Nevertheless, users/visitors should be aware that choosing to reject cookies will make it more difficult or impossible to use parts and services of the website.

CATEGORIES OF Cookies:

1) Necessary Cookies

They allow the execution of basic functions of the site, such as adding products to the cart, electronic payment and saving products to the wish-list. Without these absolutely necessary Cookies, the smooth operation of the e-shop is immediately affected, but the user's personal browsing experience is also degraded since basic e-commerce functions are underpowered.

2) Performance cookies

Performance cookies collect information about how visitors use the website. They allow us to see which pages are visited most often or show us if they are experiencing any problem while navigating. These cookies do not collect information that identifies the visitor. All information collected by these cookies is aggregated and used only to improve its operation festina.gr

3) Functionality cookies

These cookies "remember" the user's preferences while browsing our site, so that we can recommend the appropriate products based on his needs. With these cookies he enjoys a personalized version of himself festina.gr making it much easier to find what you are looking for.

4) Advertising cookies

These cookies are used to provide advertisements more relevant to the user and his interests. They are also used to send targeted advertising or offers with the aim of limiting bulk, spam and irrelevant advertising messages. At the same time, they help us measure the effectiveness of advertising campaigns.

5) Cookies Analytics

They are a subset of Functionality Cookies and enable us to evaluate the effectiveness of various functions of our site, so that we can continuously improve the experience we offer.

Specifically:

Third-party vendors, including Google, may display Company advertisements on Internet sites.

Third party vendors, including Google, may use cookies to update, optimize and display advertisements based on the user's previous visit to the website festina.gr.

That festina.gr may also use cookies from a previous visit to its website for remarketing.

Users can choose to opt out of such use of cookies by Google, here.

That festina.gr may use Google Analytics features for display advertising (eg, remarketing, Google Display Network impression reports, and demographic and interest reports).

Using them Ad Settings, visitors can opt out of Google Analytics for display ads and customize Google Display Network ads.

Here are the opt-out options available of Google Analytics for the web.

That festina.gr complies with Interest-based advertising policy of Google AdWords and their restrictions on sensitive categories and:

Uses remarketing with Google Analytics for online advertising.

That festina.gr and third-party vendors, including Google, use both first-party cookies (such as the Google Analytics cookie) and third-party cookies to update, optimize, and serve ads based on some users' past visits to its website.

That festina.gr and third-party vendors, including Google, use both first-party cookies (such as the Google Analytics cookie) and third-party cookies to run reports on how its ad impressions festina.gr, other uses of advertising services and interactions with those ad servings and advertising services related to visits to its website festina.gr.

That festina.gr may use data from Google's interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics.

That festina.gr reserves the right to change its cookie policy at any time.

Third-party advertisers and other businesses we work with may use their own Cookies to collect information about user activities on our Website. We do not control these Cookies.

11. Google Analytics

The festina.gr uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies to help this website analyze how you use it. The information generated by the cookie about how you use this website will be transmitted to Google, which will store it on servers in the USA. Google will use this information for the purpose of evaluating how you use this website, compiling reports on website activity for its administrators and providing other services regarding website activity and internet usage. Google may also transfer this information to third parties if this is required by law or if these third parties process the information on Google's behalf. Google will not associate your IP address with any other data in its possession. By using this website you consent to the processing of data about you by Google in the manner and for the purposes stated above.

12. Facebook 

Third-party vendors, including Facebook, may display advertisements of our Company on the Facebook.com website as well as on its partner sites on the Internet.

Third party vendors, including Facebook, may use cookies to update, optimize and display advertisements based on the user's previous visit to the website festina.gr.

That festina.gr may also use cookies from a previous visit to its website for remarketing.

Users can opt out of such use of cookies by Facebook here.

Learn more about Facebook ads here.

13. Exercising Your Rights

With regard to the protection of your personal data, you have the following rights

• Right of access, i.e. right to be informed about your personal data held in our files and to obtain copies.
• Right of rectification, i.e. the right to request the correction of inaccuracies and errors in your personal data held in our files.
• Right to erasures, i.e. the right to request that your personal data stored in our files be deleted or stopped being used, subject to the more specific restrictions provided for in the General Regulations.
• Right of limitation, of the processing of your personal data again if the conditions provided for in the General Regulation are met.
• Right to portability, i.e. the right to request from festina.gr the direct transmission of your personal data to the organization you indicate, as long as these are technically structured, in accordance with the relevant legislation.
• Right to object - counter-order, in the processing of your personal data unless there are compelling and legitimate reasons for the processing which override your interests, rights and freedoms or for the establishment, exercise or support of legal claims of festina.gr.

festina.gr. gr will respond in writing to you within 30 days of receiving the request and identifying the applicant.

14. Use of Personal Data by Third Parties

The festina.gr does not share your personal data with unrelated third parties without your consent. In the ordinary course of our business, we share certain personal data with companies we hire to perform services or functions on our behalf. For example to the Courier company we work with to deliver the order package to you. In any case where we share your personal data with a third party, we do not authorize them to retain, disclose or use your data with other persons beyond the purpose of the services we have asked them to provide us.

We may be legally required to disclose your personal data pursuant to a court order, subpoena, search warrant, law or regulation.

15. Time of Compliance

In the festina.gr we do not retain your personal data for longer than necessary. In many cases, personal data must be kept for long periods of time in order to be available if and when questions or disputes arise (eg product warranties of more than five years.) Personal data retention periods are determined based on the type of personal data that are collected and the purpose for which they are collected, taking into account the conditions that apply in each case and the need to destroy old data that is no longer used, as soon as possible. In case of a commercial relationship between the user and the festina.gr, reasonable retention time for your personal data is at least (5) five years from the completion of the sale. (tax reasons/legislation)

We will continue to treat your personal data in accordance with this privacy statement for as long as it is in our possession.

16. Applicable Law

The above Terms are subject to and interpreted in accordance with Greek law. If any provision is deemed invalid or voidable by the competent Greek court, it ceases to be valid, without this affecting the validity of the remaining Terms. Any dispute that arises from the use of this website or that concerns these Terms is subject to the jurisdiction of the competent courts of Athens.

17. Data Protection Officer (DPO)

Name: "IULIA KOSTOPOULOU & SIA EE",

Address: 12-14 Karagiorgi Servias, Athens, PO Box 10562, Athens

E-mail: info@festina.gr

18. Information Protection

In case you consider that your personal data has been affected in any way, you can contact the National Authority for the Protection of Personal Data: Website: www.dpa.gr

Postal address: Kifisias Avenue 1-3, P.O. 115 23, Athens

Tcall center: +30 210 6475600

E-mail: contact@dpa.gr

1. Code of Ethics

festina.gr follows the code of ethics as derived from the current legislation and the Hellenic E-Commerce Association (GRECA). More information about the code of conduct can be found here here.