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Official Representation of Greece & Cyprus

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Service & Support

Care and technical support for your watch, from specialized professionals.

REPAIR REQUEST
WARRANTY TERMS

Authorized Service

The authorized Festina Group Hellas Service offers comprehensive maintenance and repair services for all the group's brands.

With modern equipment and specialized technicians, we ensure the excellent functioning and long-term reliability of your watch.

We use only original spare parts

We support all the group's brands

Immediate Service

Quick evaluation and repair with transparency in cost and time.

Genuine Spare Parts

Guaranteed quality with genuine parts from the manufacturer.

Specialized Technicians

Experienced team with expertise in quartz & automatic mechanisms.

Product Warranty

All watches are covered by a manufacturer's warranty according to the terms of each brand.

The warranty covers manufacturing defects and does not include wear and tear from use, mistreatment or accidents.

Warranty & Repair Request

Do you need help?;

Our team is at your disposal for any questions.

Contact

Maintenance Instructions & Tips

To protect our watch and extend its life, we take care to:

We avoid impacts, chemicals, magnetic fields, very high or very low temperatures, dust, water vapor and hot water.
We recommend keeping it stored in its box when not wearing it.
We must operate our automatic and mechanical watches at regular intervals.
Our watches need service. Mechanical and automatic watches need it every year (1 year of operation of the mechanism corresponds to 200,000 km of a car), while Quartz watches need it about every 5 years.
Waterproof watches that we use in water, never hot, should be checked annually for their water resistance.
We are aware of the exact water resistance of our watch and we respect it
When we wear our watch we make sure that the crown is always in the closed position and if it is with a screw-down crown, that it is screwed all the way down,
We never time ourselves in the water, because it's like opening the door for someone to come in.
When setting the time, be careful not to pull out the screw-in crown, but unscrew it.
We never open or attempt to open our watch ourselves
We protect our watch from prolonged or excessive exposure to the sun
We avoid contact of leather straps with the liquid element
We clean the sweat from our watch with a cloth after every sporting activity.
It is good to regularly clean our watch with a slightly damp cloth. We never use chemicals, detergents or other substances to clean it
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Warranty & Repair Form

Fill out the form and our team will contact you as soon as possible.

    Warranty Terms

    The warranty does not cover the battery, wear and tear of the strap or bracelet and case, crystal breakage, or damage to the mechanism from moisture if the watch is not waterproof.

    For the safest operation of your watch, we recommend that the battery be changed at our Representative Office and that waterproofing be performed at the same time on watches that require it.

    For a warranty to be valid, when you purchase a watch, it must be completed with the watch code, the date of purchase, and the store's stamp, and the receipt of purchase must be attached.

    For information about Repairs or Spare Parts, please contact 210 33 11 227

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